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This Lenovo warranty upgrade converts an existing 3-year carry-in service into a 3-year Onsite Next Business Day (NBD) service. The offering is provided by Lenovo and is intended to change the service delivery model from customer-delivered (carry-in) repairs to technician-delivered onsite support with next business day response where eligible.
This warranty upgrade is suitable for customers who currently have a Lenovo device covered by a 3-year carry-in warranty and require onsite technician support with next business day response. It is used to modify the service delivery to onsite visits for eligible repairs during the remaining 3-year warranty period.